Refund policy

We know trying new hair products can feel risky — especially when your hair means everything. That’s why we stand behind every bottle with a simple promise: if you don’t see or feel a difference in 30 days, we’ll make it right.

How it works (bullet steps):

1. Try your Strand product for up to 30 days using our recommended routine.

2. If you’re not happy, email tscorganics@gmail.com with your order number and a short note about the issue.

3. We’ll offer a replacement, or store credit (your choice) after we review the case. We may ask for a photo or short video to help us improve the product — most returns are handled quickly.

Key protections (for store):

• Returns are accepted for opened or unopened product within 30 days (exceptions for hygiene-sensitive items may apply). We reserve the right to deny fraudulent claims.

• Shipping on returns: Customer pays return shipping unless the product is defective or we made a shipping error. For defective or damaged goods, we cover return shipping.

Short FAQ under policy:

• Do I need receipts? — Yes, please include your order number.

• How long till I get my refund? — Refunds process within 7 business days of approval.

• Can I exchange? — Yes — we can replace or issue store credit.